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Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and safeguarded when you interact with hard-rock-bet-casino via hard-rock-bet-casino-ca.com. It applies to all players and website visitors accessing our services in Canada. This policy is effective as of November 6, 2025.

Who We Are

OBSERVE: The operator of hard-rock-bet-casino-ca.com is Seminole Hard Rock Digital, LLC, a limited liability company. Our parent company is a joint venture of Hard Rock International and Seminole Gaming, owned by the Seminole Tribe of Florida.

DPO Contact: All data protection queries should be directed to our Data Protection Officer at the above email address. Further contact details may be provided upon request.

What Personal Data We Collect

OBSERVE: In accordance with Canadian privacy laws, hard-rock-bet-casino-ca.com collects the following categories of data:

  • Personal Identification Data: Full name, date of birth, address, email address, phone number
  • Technical Data: IP address, device information, browser type, operating system, access logs, geolocation (where required for regulatory purposes)
  • Payment and Financial Data: Bank account details, payment card information, transaction history, withdrawal and deposit records
  • Behavioral Data: Betting history, game activity, site usage patterns, interaction logs, clickstream data
  • Cookies & Tracking Data: Session cookies, persistent cookies, third-party cookies, device identifiers, tracking pixels, analytics tags

All data is collected either directly from you, automatically via your device, or through our service providers in accordance with the law.

Legal Basis for Processing

OBSERVE: All processing of personal data by hard-rock-bet-casino-ca.com is strictly based on recognized legal grounds under Canadian privacy legislation and applicable industry standards.

  1. User Consent: We obtain your explicit consent for the collection and use of data for marketing, cookies, and where otherwise required.
  2. Contract Fulfillment: Processing is necessary to provide our services, manage your account, process transactions, and fulfill our obligations to you.
  3. Legitimate Interests: We process data to prevent fraud, ensure security, and optimize user experience, provided these interests do not override your rights.
  4. Legal Obligations: Compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), tax reporting, and regulatory requirements as mandated by Canadian authorities and relevant gaming commissions.

Protective Clause: Where required by law, we will obtain your consent before processing your personal data and will honor your rights to withdraw consent at any time.

Purpose of Processing

OBSERVE: Personal data is processed by hard-rock-bet-casino-ca.com for specific, explicit, and legitimate purposes.

  • Service Provision: To create and manage accounts, process deposits and withdrawals, facilitate gaming activities, and provide customer support.
  • Service Improvement: To analyze site usage, optimize functionality, and enhance the user experience through technical analytics and feedback.
  • Marketing and Communications: To send promotional offers, newsletters, and updates (with your consent), and to communicate important account or policy changes.
  • Risk Management and Fraud Prevention: To detect and prevent fraudulent activities, verify user identity, and maintain the integrity of gaming operations.
  • Legal Compliance: To meet record-keeping, reporting, and compliance obligations under Canadian gaming laws and regulatory frameworks.

Disclosure & Sharing

OBSERVE: Your personal data may be disclosed only as necessary for operational, legal, and regulatory purposes in compliance with Canadian privacy law.

  • Payment Partners: Data shared with trusted payment processors and financial institutions to facilitate transactions.
  • Service Providers: Third-party vendors for IT services, analytics, marketing, and customer support, under strict confidentiality and data processing agreements.
  • Regulatory Authorities: Disclosure to gaming regulators and law enforcement as required by Canadian law or at their lawful request.
  • Affiliates and Marketing Networks: Shared only with your explicit consent for marketing or promotional purposes.
  • Corporate Transactions: In the event of merger, acquisition, or sale, data may be transferred subject to continued protection requirements.

Protective Clause: All third parties are contractually obligated to safeguard your data in accordance with applicable laws and this Privacy Policy.

International Transfers

OBSERVE: Personal data may be transferred outside Canada, including to the United States, for operational purposes.

  1. Jurisdictions: Data may be processed at our headquarters in the USA and by service providers operating in other jurisdictions as necessary.
  2. Protection Guarantees: All international transfers are governed by data transfer agreements incorporating Standard Contractual Clauses (SCCs) or equivalent legal mechanisms ensuring adequate protection of your personal data.
  3. Security Standards: Transfers are subject to rigorous security and confidentiality obligations in line with ISO 27001 and SOC 2 where applicable.

Regional Compliance Note: We take all legally required steps to ensure your data receives an adequate level of protection during such transfers.

Data Retention

OBSERVE: Data is retained in accordance with legal requirements and operational necessity.

  • Personal and Account Data: Retained for the duration of your account plus up to 5 years after account closure, in line with statutory retention periods for gaming and anti-fraud purposes.
  • Transactional Data: Maintained for up to 7 years as required for regulatory and taxation compliance.
  • Behavioral and Analytics Data: Retained for no longer than 2 years unless further retention is required for legal or security purposes.
  • Deletion Criteria: Data is deleted upon user request (subject to statutory exceptions), expiration of retention period, or when no longer needed for processing purposes.

Protective Clause: All data deletion requests will be honored unless retention is required for legitimate legal or regulatory reasons.

Your Rights

OBSERVE: Under Canadian privacy law (PIPEDA) and with alignment to international best practices, you have the following rights regarding your personal data processed by hard-rock-bet-casino-ca.com:

  1. Access: Request a copy of your personal data and information on how it is processed.
  2. Rectification: Correct inaccurate or incomplete personal information.
  3. Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations.
  4. Restriction: Request restriction of processing where data is contested or no longer needed.
  5. Objection: Object to processing for direct marketing or based on legitimate interests.
  6. Data Portability: Obtain your personal data in a structured, commonly used, machine-readable format and transfer it to another provider.
  7. Withdraw Consent: Withdraw marketing or other consents at any time via your account dashboard or by contacting support.

Procedures: To exercise any of these rights, contact us via support@hard-rock-bet-casino-ca.com. Requests are processed free of charge and responded to within 30 days. If dissatisfied, you may escalate to the Office of the Privacy Commissioner of Canada or other relevant authorities.

Regional Compliance Note: While the primary jurisdiction is Canada, hard-rock-bet-casino-ca.com strives to maintain alignment with the highest international privacy standards.

Cookies & Tracking Technologies

OBSERVE: hard-rock-bet-casino-ca.com uses cookies and similar technologies for various purposes.

  • Session Cookies: Essential for secure login and navigation; expire when you close your browser.
  • Persistent Cookies: Improve your user experience by remembering settings and preferences.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics) and targeted advertising, subject to your consent.
  • Tracking Technologies: Pixel tags and device identifiers for analytics and fraud prevention.

Cookie Management: You can manage or disable cookies through your browser settings or the internal cookie control panel on our website. Disabling certain cookies may affect site functionality.

Data Security

OBSERVE: hard-rock-bet-casino-ca.com implements rigorous technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

  • Encryption: All data transmissions are protected with TLS 1.2+ encryption. Data at rest is encrypted using industry-standard algorithms.
  • Access Controls: Multi-factor authentication, role-based access management, and strict logging of access to sensitive data.
  • Security Audits: Regular internal and external security assessments, including vulnerability testing and penetration testing.
  • Staff Training: Ongoing data protection and information security training for all personnel handling personal data.
  • Incident Response: Documented procedures for prompt detection, containment, and remediation of security incidents. Affected users will be notified in accordance with Canadian law.
  • Compliance: Security policies are aligned with ISO 27001 and SOC 2 frameworks where applicable.

Protective Clause: While we strive to protect your data, no method of transmission or storage is completely secure. We commit to prompt notification and remediation in the unlikely event of a breach.

Complaints & Contacts

OBSERVE: If you have any concerns or complaints about your privacy or this policy, you may contact our Data Protection Officer directly.

  1. Complaint Procedure: Submit your complaint in writing via email or postal mail. We will acknowledge receipt within 5 business days and aim to provide a substantive response within 30 days.
  2. Escalation Path: If you are dissatisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada:
    Office of the Privacy Commissioner of Canada
    30 Victoria Street, Gatineau, Quebec K1A 1H3
    Tel: 1-800-282-1376
    Website: https://www.priv.gc.ca/en/

Regional Compliance Note: You may also contact relevant provincial privacy authorities as required.

Updates

OBSERVE: This Privacy Policy may be updated from time to time to reflect changes in legal requirements, operational practices, or technology.

  • Notification Procedures: Material changes will be communicated via email, prominent website banners, and account dashboard alerts at least 30 days in advance of the effective date.
  • Version Control: The current version is "Last updated: November 6, 2025". A changelog of material updates will be made available on the website.
  • User Options: If you do not agree to any material changes, you may object or close your account prior to the new policy taking effect. Continued use of the service after updates constitutes acceptance of the revised policy.

Protective Clause: We encourage users to review this Privacy Policy regularly to stay informed of our data protection practices.